What is Personal Information?
What is Personal Health Information?
Personal health information includes oral or written information about an individual, if the information:
- relates to the individual’s physical or mental health, including family health history;
- relates to the provision of health care, including the identification of persons providing care;
- is a plan of service for individuals requiring long-term care;
- relates to payment or eligibility for health care;
- is the individual’s health number; or
- identifies an individual’s substitute decision-maker.
Any other information about an individual that is included in a record containing personal health information is also included in the definition.
It does not include information about an individual if the information could not reasonably be used to identify the individual although such information might still be confidential and protected under our counseling services contract.
How do we use your Personal Health Information?
Reconnect from Grief adheres strictly to the current legislation governing personal privacy for health information in Ontario (Personal Health Information Protection Act).
The information that we collect is used to:
- Ensure we can contact you
- Provide counselling services to you
- Maintain accountability as a service provider
- Ensure safety, legal and ethical standards are met
- Assess the quality of services provided and the effectiveness of outcomes
All clinical files and data are the sole property of Reconnect from Grief and are stored in a secure location or on a secure server. Any questions or concerns can be addressed directly to the Privacy Officer, who is the Owner, Anne DeButte.
All notes, records and communications created by Reconnect from Grief during your involvement as a client are kept secure and confidential and can be shared only with your written consent and as agreed to in our counselling services contract with you. Reconnect from Grief keeps a record of all appointments/counseling sessions, whether by phone or in person or by exchange of email messages. Information may be shared within Reconnect from Grief for case management and quality assurance purposes. Any information about a client is kept within the organization in strictest confidence.
There are a few exceptions to confidentiality when the law requires that our records be disclosed under strict conditions. In the following situations the law requires that reports be made and/or information released:
- Suspected child abuse
- Any life threatening danger to a client or to a third party (threat of suicide, threat towards others)
- Court orders and subpoenas
When Do We Disclose Your Personal Information other than Personal Health Information?
We may share your personal information with our employees, contractors, consultants and other parties who require such information to assist us with managing our relationship with you, including: third parties that provide services to us or on our behalf; third parties that assist Reconnect from Grief in the provision of services to you; and third parties whose services we use to conduct our business. For example, personal information contained on a personal cheque used to pay us for our services will be processed through our bank.
Your Consent Is Important to Us
It is important to us that we collect, use or disclose your personal information where we have your consent to do so. Depending on the sensitivity of the personal information, your consent may be express, implied or deemed (using an opt-out mechanism). Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your personal information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.
As we have described above, we may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.
You may withdraw your consent at any time, but the withdrawal cannot be retroactive. The withdrawal may also be subject to legal or contractual restrictions and reasonable notice.
All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
Access to Your Personal Information
You can ask to see your personal information. If you want to review, verify or correct your personal information, please contact our Privacy Officer. Please note that any such communication must be in writing. Generally, your information is kept at our corporate offices in Ottawa, Ontario (see address information below).
When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance.
If you require assistance in preparing your request, please contact the office of our Privacy Officer.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.
Inquiries or Concerns?
- Privacy Officer: Anne DeButte
- Email: firstname.lastname@example.org